CAN Help me ? vArranjer Dont loading

[emersonbnd]

I have a problem. When I double-click, my laptop screen goes black and the message ''Loading'' appears. Then it goes back to the desktop and nothing happens. It doesn't load or open.

CPU CORE I5 - 4 cores -16GB RAM - SSD256GB - 1GB Nvidia Video
Windows 10 is up to date. With all DX and C++.

All other programs on my computer open normally. Kontakt 7, Logic, Pro Tools, Sonar, Vegas, Audacity, One Man Band, all work normally.

But vArranger tries to load and doesn't open. It simply disappears.

[agaton]

Have you installed your License.reg ?

[emersonbnd]

Yes, I purchased the original program and received it by email. I followed the steps and activated it. I unzipped it on the desktop and updated the computer. When I clicked to open it, the screen went black and then nothing happened.

[Dan]

Please contact us here, as we don't have a user with the name Emerson : https://www.varranger.com/contact-us/

[emersonbnd]

I have already sent a message on this link and you have not responded, because I bought it with my mother's card, which I borrowed, and it is all in Cleuza's name. Even though I tried everything to get help with your support, you are keen to help. I even sent a printout of the bank payment screen. The best thing to do is ask her to request a refund of the amount paid.

[emersonbnd]

Please contact us here, as we don't have a user with the name Emerson : https://www.varranger.com/contact-us/

There is no user named Emerson precisely because it has nothing to do with the user who buys from what USA and needs support.